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    The objective of the Client Care Coordinator is to support the day to day on-goings of busy Real Estate Agents in a very busy real estate office. Prior Real Estate Transaction Coordination experience is required.

    We are just getting started.

    • Our team alone has 4 offices with more than 125 team members here in Maryland (many of them work with luxury clients, buyers in this area, etc.)
    • We have a global division (Lucido Agency) with team members/partners in different locations across the country – including agents in DC and Northern Virginia who work with high-end markets/clients
    • Bob Lucido is the top luxury agent in Keller Williams’ luxury division (for the past 3 consecutive years), and we have relationships with KW luxury agents across the country
    • We have a network of more than 177,000 agents across the globe (KW is the #1 real estate company in the world, and we’re the #1 team in KW)
    • Bob Lucido was named Keller Williams’ Innovator of the Year in 2017, for our team’s success and advancements with growth, development, and sales.

    Client Care Coordinator Responsibilities include:

    • Process real estate transactions from beginning to end, this includes listings, buyer’s contracts, rental transactions and Requests for Commission (RFCs) for Real Estate Agents
    • Consult and coordinate with Marketing, Staging and Photography teams to obtain property photos, staging, signage, lockbox, access requirements and marketing activities
    • Work with real estate software system to successfully create and close agent transactions
    • Perform final review and check all completed transactions for correct paperwork
    • Input client information into database system
    • Input all listing information into MLS as needed
    • Submit all necessary documentation to office broker for file compliance
    • Input all necessary information into client database and transaction management systems
    • Troubleshoot questions from agents regarding their transactions, commission checks
    • Prepare and modify documents including correspondence, reports, and emails


    • Prior Real Estate Transaction Coordination experience is required
    • Maryland Real Estate License is preferred
    • Prior experience with MRIS is required, Dotloop and Salesforce are highly preferred
    • Ability to coordinate and communicate with staff and agents in a warm and helpful manner using exceptional customer service skills, over the phone and in person, with our agents, maintaining a professional positive service-oriented attitude
    • Ability to work under pressure and handle multiple projects at once with regards to communication, timely task completion, prioritization and accuracy while being cost-effective, resourceful and solutions oriented
    • Ability and Willingness to work as a team player, assisting others when needed
    • Professional demeanor and presence
    • Strong written and verbal communication skills
    • Exceptional organizational and project management abilities
    • Calm under pressure
    • Service-based attitude
    • Have the ability and willingness to handle sensitive and confidential information with the highest degree of integrity and confidentiality

    Job Type: Full-time


    • Prior Real Estate Transaction Coordination: 1 year

    Please include a cover letter with your resume.

    Bob Lucido Team, LLC is an Equal Opportunity Employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.